960's Commitment to Responsible Gaming
960 takes our responsibility for user wellbeing seriously. We understand that online gaming is a form of entertainment, and it should remain an enjoyable and controlled activity. We do not encourage users to play beyond their financial means or time.
As a platform built for Malaysian users, 960 offers a range of self-control tools you can use at any time through your account settings. We also work with health support organisations to ensure that users who need help can access it easily.
Our core principle is simple: online gaming should be a conscious choice, not a necessity or an escape from problems. If you play within limits you set for yourself and enjoy it as entertainment, you are gaming responsibly.
Recognise the Signs of At-Risk Behaviour
It's important to recognise early warning signs that gaming may be becoming a problem. If you notice any of the following in yourself or a loved one, it's time to take preventive action.
- Feeling the need to wager more money each time in order to experience the same level of excitement.
- Feeling restless or irritable when trying to cut back or stop gaming.
- Using gaming as a way to escape problems or the stresses of everyday life.
- Lying to family or friends about the time or money spent on gaming.
- Trying to win back money you've lost by continuing to play ("chasing losses").
- Borrowing money or selling belongings to fund gaming.
- Neglecting work, family, or health responsibilities because of gaming.
- Feeling stressed, guilty, or depressed about your gaming habits.
- Unable to stop despite repeated intentions to do so.
- Consistently spending more than planned each session without being able to stop.
Self-Control Tools Available at 960
960 provides several practical in-account tools to help you stay in control of your gaming habits. All of these can be activated directly through your account settings or by contacting our customer support team.
Set a daily, weekly, or monthly maximum deposit amount in MYR to keep your spending within your set budget.
Set a cap on the number of hours you can play each day. The system will notify you when you are approaching your time limit so you can take a break.
Activate a 24-hour, 7-day, or 30-day break to step away from the platform. Your account will be temporarily locked for the duration of this period.
For a longer-term option, you can apply for self-exclusion for a period of 6 months to 5 years. Your account will be inaccessible for the entire duration.
Log in to your 960 account, go to Account Settings, and select the "Responsible Gaming" section. You can also reach our support team at [email protected] for help activating any limits or self-exclusion. Self-exclusion requests will be processed within 24 hours and cannot be reversed before the period ends.
Guide to Setting Realistic Time and Budget Limits
One of the most effective ways to game responsibly is to set clear limits before you start playing — not during or after a session.
- Set a monthly entertainment budget: Decide how much you can spend on entertainment each month, including online gaming. This should come from discretionary funds after all essential expenses are covered — not borrowed money or savings.
- Set a session time limit: Decide how long you'll play before you start, and stick to that decision whether you're winning or losing.
- Never chase your losses: If you have reached your self-set loss limit, stop playing. Chasing losses often leads to even greater ones.
- Track your gaming habits: Keep a simple record of how much time and money you spend each week. This helps you notice any changes in your gaming habits.
Remember that winnings are never guaranteed in any game of chance. Only play with money you can afford to lose.
Minor Protection
960 has a strict zero-tolerance policy on use by individuals under 18. All account registrations require age verification, and we conduct additional checks where necessary to ensure compliance with this policy.
If you are a parent or guardian, we encourage you to take the following steps to protect children from accessing online gambling platforms:
Set a password or PIN on all devices accessible to children. Make sure they don't know your account login credentials.
Install parental control software on devices used by children to block access to gambling websites.
Monitor your children's online activity and have open conversations about the risks of online gambling.
Never allow children to use your 960 account, even for "fun".
If you suspect someone under 18 is using the 960 platform, please contact our support team immediately at [email protected]. We will investigate and take appropriate action.
Registration and use of the 960 platform is strictly limited to individuals aged 18 and above. Identity verification is conducted to ensure compliance with this policy.
Life Balance & Seeking Professional Help
Online gaming is just one of many forms of entertainment available. To maintain a healthy life balance, it's important to ensure that gaming doesn't take precedence over other priorities in your life — such as family, career, health, and social relationships.
960 encourages its users to:
- Treat gaming as entertainment, not as a source of income or a solution to financial problems.
- Spending quality time with family and friends offline, free from device distractions.
- Maintaining physical activity, hobbies, and social commitments that balance your online gaming habits.
- Talk openly with someone you trust if you feel gaming is becoming a habit that's hard to control.
If you or someone you know is struggling with gambling-related issues, professional help is available in Malaysia. You don't have to face this alone.
- Talian Kasih: 15999 (Ministry of Women, Family and Community Development)
- Befrienders KL: 03-7627 2929 (mental health support)
- 960 Support: [email protected] to help activate account controls
Need Help or More Information?
The 960 support team is here to help you set account limits, take a cooling-off period, or activate self-exclusion. Contact us or check the FAQ for quick answers on responsible gaming controls.