Information We Collect From You
When you register and use the 960 platform, we collect several categories of information to ensure our services run smoothly and securely. Below are the types of information we collect:
Full name, email address, phone number, date of birth and encrypted password collected at registration. This information is required to verify your identity and manage your 960 account.
Records of deposit and withdrawal transactions in MYR, along with your registered bank name and account number. We do not store full credit card details — all financial transactions are processed through secure payment processors.
Device type, operating system, browser type, IP address, screen resolution and language settings. This information helps us optimise the mobile experience and detect any suspicious access.
Betting history, games played, session duration, pages visited and general usage patterns. This data is used to improve the platform and personalise the user experience.
How We Use Your Information
960 uses collected information only for legitimate purposes as outlined below. We will not use your information for any other purpose without prior notice:
- Identity verification and account security: To verify that each account is held by a legitimate individual and to prevent unauthorised use.
- Transaction processing: Handles deposits and withdrawals in MYR accurately and securely through local payment methods.
- Customer support: Answers enquiries, resolves technical issues and provides account-related assistance.
- Platform improvements: Analyses usage patterns to improve 960's functionality, speed and mobile interface.
- Legal compliance: To fulfil anti-money laundering requirements and relevant financial regulations applicable in Malaysia.
- Service communications: Sends important notices regarding your account, changes to terms, or technical disruptions affecting your service.
960 will not sell, rent or trade your personal information to third parties for marketing purposes without your explicit consent.
Cookies and Platform Activity Tracking
The 960 platform uses cookies and similar tracking technologies to enhance functionality and user experience. Cookies are small files stored on your device when you visit our website.
- Essential Cookies: Required for core platform functions such as login and session management. Cannot be disabled.
- Performance Cookies: Collects anonymised usage data to help us understand how users interact with the platform.
- Preference Cookies: Saves your preferences such as language and display settings to make future visits more convenient.
- Security Cookies: Detects suspicious login attempts and protects accounts from unauthorised access.
You can control or disable cookies through your browser settings. However, disabling essential cookies may affect 960 platform functionality and prevent you from accessing certain features.
To disable or manage cookies in your browser:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Settings → Privacy & Security
- Safari: Preferences → Privacy
- Edge: Settings → Privacy, Search and Services
Data Storage, Security and Sharing
All 960 user data is stored on servers protected with SSL/TLS encryption during data transmission. Account passwords are stored in hashed form and cannot be read by anyone, including the 960 team. Financial data is protected to industry security standards and is accessible only to authorised personnel.
960 retains account data for as long as your account remains active. For closed accounts, transaction records and identification data are kept for the period required under Malaysian law for audit and compliance purposes. Once that period expires, the data is securely deleted.
960 may share your personal information with authorised payment processors, technical service providers bound by confidentiality agreements, and legal authorities where required by Malaysian law. We do not share your data with advertisers or marketing companies without your consent.
In the event of a data security breach that may affect your personal information, 960 will notify impacted users within a reasonable timeframe via their registered email address. We will also take immediate steps to contain and investigate the incident.
Your Rights as a User and How to Contact Us
As a 960 platform user in Malaysia, you have the following rights regarding your personal data. To exercise any of these rights, you may contact our team via in-account support or by email at [email protected].
Right to Access, Correction and Erasure
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Basic details can be updated directly in your account settings.
- Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. This request is subject to applicable legal record-keeping requirements.
- Right to Restrict Processing: You may request that we restrict the processing of your data under certain circumstances, such as when the accuracy of the data is in dispute.
Any changes to this Privacy Policy will be posted on this page with an updated date. 960 reserves the right to amend this policy at any time. Continued use of the platform after changes take effect will be considered acceptance of the revised policy.
For other privacy-related enquiries or to review Terms and Conditions us, please refer to the relevant page or contact 960 support directly. More information on responsible gaming is also available at Responsible Gaming page.
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Support Email [email protected]
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In-Account Support Log in to your account and access the support section
Questions About Your Privacy?
The 960 team is committed to protecting the privacy of every Malaysian user. Contact us or check the FAQ for more information about how your data is protected.